Flyback Help
Email: bsaragih15@gmail.com. We will never ask for a password or OTP.
An essential app is blocked
The phone, emergency calls, authenticators, Settings, the keyboard and the app store can never be limited. If one of them gets a pause screen, stop protection in Flyback (or revoke the Accessibility permission in Settings), then tell us. This is our top priority.
Protection stops by itself
Usually caused by battery saving or the phone's memory manager. In Flyback, open Profile › Permissions and status, then run the protection test. Also recommended:
- Settings › Apps › Flyback › Battery → Unrestricted;
- Xiaomi/Redmi: turn on Autostart. Oppo/Vivo/realme: allow running in the background.
The Accessibility permission can't be turned on (Android 13+)
If Flyback was not installed from Google Play, Android marks it as a restricted setting. Open Settings › Apps › Flyback, tap ⋮, choose Allow restricted settings, then turn it on again in Settings › Accessibility › Flyback.
Subscription and payment
- Cancel: Google Play › Profile › Payments & subscriptions › Subscriptions › Flyback Plus. On iPhone: Settings › Apple ID › Subscriptions.
- Refunds: requested from Google Play or Apple under their policies. Send us the order ID if you need help.
- New phone: install Flyback with the same Google account or Apple ID, then tap Restore purchase on the Plus screen.
- Deleting data or removing the app does not cancel the subscription.
Deleting your data
Flyback has no accounts, so there is no account to close.
- From the app: Profile › Privacy and data › Delete all data. Data on the phone is deleted at once, and the server deletes all data for that installation (purchase link and statistics contribution). If you are offline, the server deletion is retried automatically.
- If the app is already removed: installation data on the server is deleted automatically after 13 months of inactivity. For faster deletion, email us with your purchase order ID (if any). The server stores no name or email, so the order ID is the only way we can find your purchase data.